Healthcare Operations, Professionally Managed
Dedicated healthcare operations specialists trained in HIPAA compliance, EHR systems, and clinical workflows — integrated seamlessly with your practice.
Healthcare Services
End-to-end operational support across every clinical and administrative touchpoint.
Patient Intake
Structured intake workflows covering demographic collection, medical history, consent forms, and pre-visit preparation — all within your EHR.
- New patient onboarding
- Form processing & digitization
- Pre-visit preparation packs
Appointment Scheduling
Full-cycle scheduling management including new appointments, follow-ups, cancellation handling, and automated patient reminders.
- Multi-provider calendar coordination
- Patient reminder workflows
- No-show reduction protocols
Insurance Verification
Real-time eligibility checks, prior authorization requests, and benefits verification across all major payers.
- Eligibility verification same-day
- Prior auth tracking
- Benefits explanation to patients
Medical Billing Support
End-to-end billing support including claims submission, denial management, AR follow-up, and payment posting.
- Clean claims submission
- Denial management workflows
- AR aging reports
EHR Management
Accurate and timely chart updates, data entry, documentation support, and records management in your existing platforms.
- Epic, eCW, Athena, Kareo trained
- Chart completion support
- Records request processing
Telehealth Support
Specialized support for virtual care workflows including platform coordination, tech support, and post-visit follow-up.
- Virtual visit coordination
- Platform access management
- Post-visit documentation
Patient Care Workflow
How our specialists integrate with every step of the patient journey.
Healthcare FAQs
Are your specialists trained on HIPAA requirements?
Yes. Every Cendrix healthcare specialist completes mandatory HIPAA certification before onboarding to any client. We maintain current training records and conduct annual refresher programs.
Which EHR systems do your specialists work in?
Our specialists are trained across major platforms including Epic, eClinicalWorks, Athenahealth, Kareo, DrChrono, Practice Fusion, and others. We can also train on proprietary systems during onboarding.
How quickly can we onboard a specialist?
Typical onboarding is 5–10 business days. This includes HIPAA documentation, system access provisioning, workflow training, and a supervised go-live period.
Do you sign a Business Associate Agreement (BAA)?
Yes. A signed BAA is a standard part of every engagement before any PHI access is granted. We also review client-specific BAA addendums.
What time zones do your specialists cover?
We support US Eastern, Central, Mountain, and Pacific time zones, as well as UK GMT/BST. Extended coverage and overnight support is available.
Ready to Optimize Your Healthcare Operations?
Get a dedicated specialist integrated with your practice within 10 business days.