Outcomes That Speak for Themselves

The practice was experiencing 2–3 day insurance verification delays per patient. This created significant revenue leakage from uncollected copays, scheduling bottlenecks, and patient frustration. Their in-house billing team of 4 was overwhelmed handling verification for 300+ patients weekly.

Cendrix deployed 3 dedicated insurance verification specialists within 8 business days. Each specialist was onboarded to the practice's Dentrix system, trained on their top 15 payers, and integrated into existing scheduling workflows with same-day eligibility verification protocols.

Attorneys were spending an average of 40% of their time on document management, client intake, and administrative tasks — not legal strategy. This created capacity constraints, limiting the firm to 80 active matters when demand supported 200+.

A managed team of 5 Cendrix LPO professionals took over intake processing, document organization, application preparation support, and client communication coordination. The team was fully trained on the firm's matter management system and standard workflows within 10 days.

Rapid growth from 200 to 800 monthly sessions outpaced their administrative infrastructure. Patient intake took 45–60 minutes of staff time per new patient. Insurance coverage issues were identified only at billing, causing significant write-offs.

Cendrix built a dedicated intake and verification team of 4 specialists working Eastern and Pacific time zones. Specialists were trained on the platform's proprietary EHR, key behavioral health payers, and telehealth-specific verification requirements.